What If Customers Have Placed Orders with Wrong Quotes?
Case Our company exports a batch of goods to Italy, about 2 tons. I previously...
What If the Forwarder Delay Delivery, Bringing Extra Costs?
Case Our company exports a batch of equipment to Europe. We sent the packing data...
What If Customers Ask Compensation for Damaged Products?
Case We provide our customers with ceramic bathroom products. And the goods have been shipped...
Why Do Customers Never Feed Back on Our Quality?
Analysis There is an English saying, NO NEWS IS GOOD NEWS. This sentence makes sense....
What If Customers Threaten to Punish Us for Quality Problems?
Case The company exported a batch of goods to Brazil. After the goods arrived, the customer said products had some...
What If the Goods Deformed the Container Before Shipment?
Case My company wanted to export a batch of goods. The freight forwarder arranged containers to our...
Who Should Bear Import Tariff and VAT for Free Replenishment?
Case When using the goods imported from Japan, we found that the service life did not...
Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
Case The client suggests that very few parts are found to be rusty in the...
What if Clients Demand Compensation for Packing Damage?
Case Our company exports a batch of goods to Germany through a well-known logistics company....
What If Clients Ask Us to Replenish or Repair Products?
Case The customer complains that 5% of the products we provided are unqualified, and ask...
How to Handle Disputes in the Agent Export Contract?
Case Our company represents a domestic company to export a batch of mechanical parts. All...
What Should I Do with Insubstantial Complaints from Clients?
Case I have an Indian client who is very difficult to communicate with. He can...
How to Handle the Return or Repair of Exported Goods?
Case Our company exports a batch of goods to Japan. When the goods arrive, the...
What If the Qualified Products Aren’t Enough to the Contract?
Case An American customer ordered 2000 pieces of parts and asked for delivery by January...
How to Handle Costs of Repacking Goods at Destination Port?
Case Our company exports a batch of goods to the UK. The products in cartons...
The Main Situation of Foreign Trade Fraud
Question It is often said that there are frauds in the foreign trade industry, and...
