Our company has signed a batch of import agent agreements with a customer. The execution period of the contract is 36 months, and the agency fee is 2%, which is determined by the leader. The problem now is that the customer let us take part in everything, such as technical negotiations, open-package inspection, and so on. I have felt a little powerless already. But the customer is still not approving. He believes that since I am an agent, I should serve service fully. And he threatens to complain against me. What should I do?
The service should be in place if you execute the agency contract. But you should have a sense of propriety. According to the agreement on the rights and responsibilities of the parties, you do the work stipulated in it. Otherwise, even if you work hard, it will be useless. And you will even bear some responsibility that you should not take.
Don’t care too much about the attitude of others towards you. Look at the thing you are doing, is it under the responsibility of the agency agreement. If the customer’s requests exceed the responsibility of the agency agreement, you can refuse. But you must complete the tasks your company should undertake in the agreement. If you fail to fulfill the agreed responsibilities, the other party may consider you to default. However, if you help with what the client should do, but not very well, it becomes your problem. If this is the case, it is better not to help.
No matter how much the agency fee is, now that it has been settled, do not care about its amount. You should try to do things well and satisfy both parties. For additional work that customers offer, if you cannot do, report it to your supervisors and let them decide.
Of course, work must be done. If the customer ignores it, you have to do it. Work must be carried out without delay. In this case, you must have the other party confirm and modify the agency agreement if necessary. Also, you must let your leaders know that you have done it. As for the service charge, let the leader decide.
There are some things that the agreement does not stipulate in a detailed way. So, you need to judge by yourself. For example, the general business agent does not often involve the open-package inspection. But, if it is a large order of millions of dollars, you should also join in the inspection as a party to the contract. Or when the technical agreement is finally discussed, you should witness it and sign it. However, with the technical details, you don’t have to be involved. That is not what you should do. Sometimes, if you explain, the customer will understand. More often, our interests are consistent with those of our customers. Only when we work together can we do things well. Try not to argue. Understanding and respect are the basis for smooth cooperation and smooth execution of contracts.
If it is just a problem of too much work, this should be solved by your leadership, not the customer. Let your leader know that the job has exceeded your tolerance and ask some support or help from the company.
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2. What Kind of Employees Do Foreign Trade Enterprises Prefer?
3. How Do Newcomers Choose the Right Firm?
4. How Do Novices Prepare for Interviews?
5. How to Choose the Right Foreign Trade Position?
6. Are Girls Suitable for Foreign Trade Sales?
7. Do Exports of Traditional Industries Have Development Space?
8. Is Foreign Trade Newcomer’s Income Generally Low?
9. How to Adapt to Foreign Trade Posts Asap?
10. How to Improve English Ability in the Short Term?
11. How Can Newcomers Better Communicate with the Leaders?
12. How to Get the Client’s Trust in the Short Term?
13. What Should I Do if I Have A Dispute with the Client?
14. How to Adjust Attitudes When Meeting Differences in Company?
15. How to Communicate with Foreign Customers?
16. What Should I Do if the Company is Filled with Intrigue?
17. What Reference Books Should Foreign Trade Newcomers Read?
18. How to Make Yourself Look More Professional?
19. How to Adjust Mentality When You Switch to Foreign Trade?
20. How Does the Salesclerk Calculate the Gross Profit?
21. How to Calculate the Export Tax Rebate?
22. How do Newcomers Develop Market Based on its Features?
23. How to Calculate the Export Cost Price?
24. How to Fill in the Vendor Registration Form?
25. What is the Format of A Letter of Authority?
26. How to Attract Potential Customers in the Exhibition?
27. The Main Features of Reverse Auction and the Skills to Attend It
28. The Experience of Attending A Reverse Auction
29. Why Don’t Place Orders for Good Price and Products?
30. What if Customers Require Not to Supply to Its Competitors?
31. Can You Really Buy Real Buyer Information?
32. How to Make A Standardized Quotation?
33. How to Prepare for Customers to Visit Our Factory?
34. How Should We Arrange for the Visit of Executive Clients?
35. How to Prepare for the Quality Inspection?
36. What Should Be Noted When Eating Food with Customers?
37. How to Work as A Good Banquet Translator?
38. How to Reasonably Arrange the Time When Customers Visit?
39. How to Prepare for Visiting Clients Abroad?
40. How to Make the Minutes of the Meeting?
41. What If Clients Propose to Sign Exclusive Sales Agreements?
42. Is the Cost of the Hotel Paid by Customers or Us When Visiting?
43. Can Subcontractor Warranty be Provided to End-users?
44. What If the Customer Suddenly Does Not Want the Goods?
45. Suppliers Lost Chances for Backing Up on the Highway
46. How to Maximize Profit through Reasonable Price Strategy
47. How Should Foreign Trade Companies Find their Position?
48. How Do Foreign Trade Companies Choose Export Suppliers?
49. How to Enhance the Control and Influence over Suppliers?
50. Is It Proper to Let Clients Ask Manufacturers to Solve Problems?
51. How to Agent Domestic Factories to Export Their Products?
52. Which Way to Pay the Agency Fee is better?
53. Why Do You Have to Know about Products, Suppliers, Clients?
54. The Process and Cost Calculation of Agent Import Business
55. How to Straighten Out Relationships in the Agency Contract?
56. How Do We Show That We Need An Agent in the Contract?
57. How to Do Good Jobs of Agency Import Agreement Service?
58. How to Determine A Reasonable Agency Fee?
59. Is the Agency Business with Low Agency Fees Worth Doing?
60. Why Do Manufacturers with Foreign Trade Rights Want Agents?
61. How to Use Foreign Trade Company to Open Overseas Market?
62. What are the Difficulties in Collecting Money by Letter of Credit?
63. If Supply Cycle is Long, How to Control the Risk of Quotation?
64. What if Tax Rebate Policy Cause Prices Lower Than Costs?
65. Tips for Paying Commissions to Foreign Middlemen or Agents
66. Why Use Written Documents for Business Contacts?
67. How to Control the Risk of Export Quotes?
68. How to Trade in the Middle East While Controlling Risks?
69. How to Offer the CIF Price to Products with Long Supply Cycle?
70. The Main Situation of Foreign Trade Fraud
71. How to Handle Costs of Repacking Goods at Destination Port?
72. What If the Qualified Products Aren’t Enough to the Contract?
73. How to Handle the Return or Repair of Exported Goods?
74. What Should I Do with Insubstantial Complaints from Clients?
75. How to Handle Disputes in the Agent Export Contract?
76. What If Clients Ask Us to Replenish or Repair Products?
77. What if Clients Demand Compensation for Packing Damage?
78. Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
79. Who Should Bear Import Tariff and VAT for Free Replenishment?
80. What If the Goods Deformed the Container Before Shipment?
81. What If Customers Threaten to Punish Us for Quality Problems?
82. Why Do Customers Never Feed Back on Our Quality?
83. What If Customers Ask Compensation for Damaged Products?
84. What If the Forwarder Delay Delivery, Bringing Extra Costs?
85. What If Customers Have Placed Orders with Wrong Quotes?