I have just entered a foreign trade company. My job is export sales. Therefore, I often need to communicate with foreign customers in English. When I was in college, I majored in international trade. I passed CET-6, and I can speak English fluently. However, when talking to customers, the communication effect is not satisfactory because I am not familiar with foreign trade terms as well as professional vocabulary, and do not adapt to customer accents. What should I do? How can I improve my English communication ability to adapt to foreign customers’ accents in a short period?
A funny thing happened the other day. A top student who had passed the N1 in Japanese met an engineer coming from Wakayama, Japan. As a result, the top student was replaced because he didn’t know engineering vocabulary and was not familiar with the engineer’s accent. But he complained to his colleagues that the engineer had a strong accent. He said that his pronunciation is Tokyo accent, without any problem.
This is a common occurrence. Some newcomers are confident in their foreign languages. But when they got to their new job, they ran into difficulties in the first negotiation.
The accent is actually a common problem in communication. It is impossible to expect all customers to speak standard foreign languages. But after listening too much, we will be able to understand the meaning. Therefore, we need to adapt to the pronunciation habits of others as much as possible.
As for technical terms, they are not frightful. In general, there are only hundreds of words often used, or even less, in a professional field. You can find a professional dictionary and collect some common technical terms. Then, you concentrate on learning for a few weeks that you can master the common basic words. For work, the most effective way is to learn oral language or terminology through communication. For example, there are many words in the customer inquiry that are not familiar with. Thus, you look up the dictionary to understand and remember the pronunciation, meaning and usage of each word. Also, these words may be used in quotation or contract transaction in two days. Learning technical vocabulary in this way works well.
I suggest that you should try to say the technical word that customers understand. I meet many newly-graduated students who aren’t accurate enough when using vocabulary that foreign businessmen can’t understand. This requires you to compare different expressions of a word to get a precise expression. In that case, your vocabulary increases and express more accurate.
A common way is to organize what you want to express before you talk. Then, you will speak more systematically, and won’t miss any content. After the communication, you can review whether there is any problem in that expression. Then, you can significantly improve your language communication ability.
I worked as a part-time on-site technical translator for a while. One day, I was asked to translate a technology meeting. At that time, I was unfamiliar with technical terms, so the translation couldn’t go on. That night, I rushed to the bookstore to buy a dictionary of scientific and technical English. Since then, I had a dictionary and a notebook in my bag every day. Once I met a word I didn’t know, I wrote it down and looked it up. I also asked the Chinese and foreign personnel for relevant equipment information. In this way, after a week, I could freely translate the communication content of most of the projects.
Under normal circumstances, the difficulty of English communication in foreign trade positions is not so great. More preparation, accumulation and training will bring great improvement.
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1. Is There Any Room for Newcomers in Foreign Trade?
2. What Kind of Employees Do Foreign Trade Enterprises Prefer?
3. How Do Newcomers Choose the Right Firm?
4. How Do Novices Prepare for Interviews?
5. How to Choose the Right Foreign Trade Position?
6. Are Girls Suitable for Foreign Trade Sales?
7. Do Exports of Traditional Industries Have Development Space?
8. Is Foreign Trade Newcomer’s Income Generally Low?
9. How to Adapt to Foreign Trade Posts Asap?
10. How to Improve English Ability in the Short Term?
11. How Can Newcomers Better Communicate with the Leaders?
12. How to Get the Client’s Trust in the Short Term?
13. What Should I Do if I Have A Dispute with the Client?
14. How to Adjust Attitudes When Meeting Differences in Company?
15. How to Communicate with Foreign Customers?
16. What Should I Do if the Company is Filled with Intrigue?
17. What Reference Books Should Foreign Trade Newcomers Read?
18. How to Make Yourself Look More Professional?
19. How to Adjust Mentality When You Switch to Foreign Trade?
20. How Does the Salesclerk Calculate the Gross Profit?
21. How to Calculate the Export Tax Rebate?
22. How do Newcomers Develop Market Based on its Features?
23. How to Calculate the Export Cost Price?
24. How to Fill in the Vendor Registration Form?
25. What is the Format of A Letter of Authority?
26. How to Attract Potential Customers in the Exhibition?
27. The Main Features of Reverse Auction and the Skills to Attend It
28. The Experience of Attending A Reverse Auction
29. Why Don’t Place Orders for Good Price and Products?
30. What if Customers Require Not to Supply to Its Competitors?
31. Can You Really Buy Real Buyer Information?
32. How to Make A Standardized Quotation?
33. How to Prepare for Customers to Visit Our Factory?
34. How Should We Arrange for the Visit of Executive Clients?
35. How to Prepare for the Quality Inspection?
36. What Should Be Noted When Eating Food with Customers?
37. How to Work as A Good Banquet Translator?
38. How to Reasonably Arrange the Time When Customers Visit?
39. How to Prepare for Visiting Clients Abroad?
40. How to Make the Minutes of the Meeting?
41. What If Clients Propose to Sign Exclusive Sales Agreements?
42. Is the Cost of the Hotel Paid by Customers or Us When Visiting?
43. Can Subcontractor Warranty be Provided to End-users?
44. What If the Customer Suddenly Does Not Want the Goods?
45. Suppliers Lost Chances for Backing Up on the Highway
46. How to Maximize Profit through Reasonable Price Strategy
47. How Should Foreign Trade Companies Find their Position?
48. How Do Foreign Trade Companies Choose Export Suppliers?
49. How to Enhance the Control and Influence over Suppliers?
50. Is It Proper to Let Clients Ask Manufacturers to Solve Problems?
51. How to Agent Domestic Factories to Export Their Products?
52. Which Way to Pay the Agency Fee is better?
53. Why Do You Have to Know about Products, Suppliers, Clients?
54. The Process and Cost Calculation of Agent Import Business
55. How to Straighten Out Relationships in the Agency Contract?
56. How Do We Show That We Need An Agent in the Contract?
57. How to Do Good Jobs of Agency Import Agreement Service?
58. How to Determine A Reasonable Agency Fee?
59. Is the Agency Business with Low Agency Fees Worth Doing?
60. Why Do Manufacturers with Foreign Trade Rights Want Agents?
61. How to Use Foreign Trade Company to Open Overseas Market?
62. What are the Difficulties in Collecting Money by Letter of Credit?
63. If Supply Cycle is Long, How to Control the Risk of Quotation?
64. What if Tax Rebate Policy Cause Prices Lower Than Costs?
65. Tips for Paying Commissions to Foreign Middlemen or Agents
66. Why Use Written Documents for Business Contacts?
67. How to Control the Risk of Export Quotes?
68. How to Trade in the Middle East While Controlling Risks?
69. How to Offer the CIF Price to Products with Long Supply Cycle?
70. The Main Situation of Foreign Trade Fraud
71. How to Handle Costs of Repacking Goods at Destination Port?
72. What If the Qualified Products Aren’t Enough to the Contract?
73. How to Handle the Return or Repair of Exported Goods?
74. What Should I Do with Insubstantial Complaints from Clients?
75. How to Handle Disputes in the Agent Export Contract?
76. What If Clients Ask Us to Replenish or Repair Products?
77. What if Clients Demand Compensation for Packing Damage?
78. Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
79. Who Should Bear Import Tariff and VAT for Free Replenishment?
80. What If the Goods Deformed the Container Before Shipment?
81. What If Customers Threaten to Punish Us for Quality Problems?
82. Why Do Customers Never Feed Back on Our Quality?
83. What If Customers Ask Compensation for Damaged Products?
84. What If the Forwarder Delay Delivery, Bringing Extra Costs?
85. What If Customers Have Placed Orders with Wrong Quotes?