What If Customers Have Placed Orders with Wrong Quotes? Leave a comment

Case

Our company exports a batch of goods to Italy, about 2 tons. I previously asked a freight agent for a price on MSN, and he replied that $30 per ton. I also quoted the customer at this price. When I’m going to ship the goods, the forwarder says he has made a mistake about the port before. The port is now $60 a ton. What should I do? The freight forwarder advises me to transfer this fee to the client and to ask them to pay at the port of destination. Is that okay?

Analysis

It is not appropriate to transfer this cost to the customer. The amount is not large, and it is you that make a mistake in the quote. So you’d better cover it yourself. Sometimes, although you can pass the fee to the client to pay, it is not good to play these tricks. The client may feel that you are not honest and will have a bad impression of you.

Besides, there is a suggestion. When inquiring with freight forwarders, do not to use instant messaging tools such as MSN and QQ. It is safer to make an official inquiry by email or fax. Once there is a problem, it is easy to distinguish responsibility. If it is not one or two tons of goods, but 1,000 tons of goods, the difference in this freight is huge. And the loss may be large.

If you inquire with QQ or MSN, you ask randomly, and the forwarder will answer informally. If it is a formal quote, the forwarder will be carefully checked to avoid making mistakes when quotes.

 

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