Our company exports a batch of equipment to Europe. We sent the packing data to the designated logistics company and customer contact personnel before sending goods to Shanghai. And we repeatedly confirmed with the forwarder by phone or email. The product size was 9.15m × 2.2m × 1.5m, and the weight was 5 tons. It was large, so we asked him to prepare the relevant unloading and loading facilities. The logistics company said he would make good preparation. When the goods arrive in Shanghai, the forwarder finds that his forklifts cannot unload the goods and ask us to return. He will notify us when he has the unloading condition. But the factory is in Yangzhou, Jiangsu Province. If we ship them back to Yangzhou and next time ship to Shanghai again, the cost will be high. The manufacturer says that the flat car he rented cannot stay overnight in Shanghai, and should go back immediately. What should I do? If we can’t finish packing today, we can’t catch up with this voyage.
Civilian personnel, including some freight forwarder operators, do not care much about transportation, loading, and unloading. They just send PAPERWORK, not paying much attention to the data. As a result, the goods arrive at the warehouse but find that there is no suitable unloading tool. Or the container is pulled into the factory for packing. But when it arrives at the factory, it is found that the cargo does not have a suitable place for the forklift to operate. Then we have to borrow equipment for packing. However, the container may not be shipped back to the port of shipment on the same day. This not only misses the voyage but also incurs some additional costs. Therefore, when scheduling, try to ensure the feasibility of the operation. Foreign trade personnel needs to communicate and coordinate with manufacturers, forwarders, warehouses, and convoys.
Therefore, if foreign trade personnel have time, they should go to the site, dock, and warehouse to learn the packing knowledge of some products. For example, if the product is too long, or the center of gravity is too high, pay more attention to maintaining its balance and safety when packing the box. I agent a company that produces equipment to export some products. They have done a good job in shipping packaging and packing arrangements. Each time I order a cabin, they provide details of how to pack and how the goods are placed in the container. This is also convenient for customers to prepare for unpacking and unloading the goods earlier.
From your statement, you have repeatedly informed the logistics company of some matters needing attention in unloading and container loading. But the forwarder does not pay attention to it. In the case that they cannot unload, the best way is to find a warehouse or a yard in Shanghai with high-power cranes or larger cars. You ship the goods over first, store them temporarily, and let the trucks return to Yangzhou. Although there will also be some costs, it is much cheaper than shipping the goods back to Yangzhou and shipping them to Shanghai next time.
In this situation, the designated forwarder should provide solutions. But they can’t solve it. You have to figure it out on your own. You can find some big logistics companies to help find warehouses or yards with large lifting tools to store goods temporarily. Then deal with it when the forwarder finds the loading and unloading tool. Even if the goods are temporarily stored in Shanghai for a few days, coupled with transportation, the cost will not be very high. You can talk to your client and see how to deal with this extra cost. After all, it is not your faults. I think that the customer or the forwarder can bear part of the cost, and the exporter bears part of the cost. Of course, it will be better if the customer or forwarder is willing to cover it all.
Because of this, you may miss the schedule. But, it is not your faults. Don’t worry too much. Explain the specific situation to the customer. Later, you still need to cooperate with the designated forwarder to ship the goods out as soon as possible.
Please check our website to see all the blogs. www.extripod.com
Or Visit our Alibaba Website www.extripod.cn
1. Is There Any Room for Newcomers in Foreign Trade?
2. What Kind of Employees Do Foreign Trade Enterprises Prefer?
3. How Do Newcomers Choose the Right Firm?
4. How Do Novices Prepare for Interviews?
5. How to Choose the Right Foreign Trade Position?
6. Are Girls Suitable for Foreign Trade Sales?
7. Do Exports of Traditional Industries Have Development Space?
8. Is Foreign Trade Newcomer’s Income Generally Low?
9. How to Adapt to Foreign Trade Posts Asap?
10. How to Improve English Ability in the Short Term?
11. How Can Newcomers Better Communicate with the Leaders?
12. How to Get the Client’s Trust in the Short Term?
13. What Should I Do if I Have A Dispute with the Client?
14. How to Adjust Attitudes When Meeting Differences in Company?
15. How to Communicate with Foreign Customers?
16. What Should I Do if the Company is Filled with Intrigue?
17. What Reference Books Should Foreign Trade Newcomers Read?
18. How to Make Yourself Look More Professional?
19. How to Adjust Mentality When You Switch to Foreign Trade?
20. How Does the Salesclerk Calculate the Gross Profit?
21. How to Calculate the Export Tax Rebate?
22. How do Newcomers Develop Market Based on its Features?
23. How to Calculate the Export Cost Price?
24. How to Fill in the Vendor Registration Form?
25. What is the Format of A Letter of Authority?
26. How to Attract Potential Customers in the Exhibition?
27. The Main Features of Reverse Auction and the Skills to Attend It
28. The Experience of Attending A Reverse Auction
29. Why Don’t Place Orders for Good Price and Products?
30. What if Customers Require Not to Supply to Its Competitors?
31. Can You Really Buy Real Buyer Information?
32. How to Make A Standardized Quotation?
33. How to Prepare for Customers to Visit Our Factory?
34. How Should We Arrange for the Visit of Executive Clients?
35. How to Prepare for the Quality Inspection?
36. What Should Be Noted When Eating Food with Customers?
37. How to Work as A Good Banquet Translator?
38. How to Reasonably Arrange the Time When Customers Visit?
39. How to Prepare for Visiting Clients Abroad?
40. How to Make the Minutes of the Meeting?
41. What If Clients Propose to Sign Exclusive Sales Agreements?
42. Is the Cost of the Hotel Paid by Customers or Us When Visiting?
43. Can Subcontractor Warranty be Provided to End-users?
44. What If the Customer Suddenly Does Not Want the Goods?
45. Suppliers Lost Chances for Backing Up on the Highway
46. How to Maximize Profit through Reasonable Price Strategy
47. How Should Foreign Trade Companies Find their Position?
48. How Do Foreign Trade Companies Choose Export Suppliers?
49. How to Enhance the Control and Influence over Suppliers?
50. Is It Proper to Let Clients Ask Manufacturers to Solve Problems?
51. How to Agent Domestic Factories to Export Their Products?
52. Which Way to Pay the Agency Fee is better?
53. Why Do You Have to Know about Products, Suppliers, Clients?
54. The Process and Cost Calculation of Agent Import Business
55. How to Straighten Out Relationships in the Agency Contract?
56. How Do We Show That We Need An Agent in the Contract?
57. How to Do Good Jobs of Agency Import Agreement Service?
58. How to Determine A Reasonable Agency Fee?
59. Is the Agency Business with Low Agency Fees Worth Doing?
60. Why Do Manufacturers with Foreign Trade Rights Want Agents?
61. How to Use Foreign Trade Company to Open Overseas Market?
62. What are the Difficulties in Collecting Money by Letter of Credit?
63. If Supply Cycle is Long, How to Control the Risk of Quotation?
64. What if Tax Rebate Policy Cause Prices Lower Than Costs?
65. Tips for Paying Commissions to Foreign Middlemen or Agents
66. Why Use Written Documents for Business Contacts?
67. How to Control the Risk of Export Quotes?
68. How to Trade in the Middle East While Controlling Risks?
69. How to Offer the CIF Price to Products with Long Supply Cycle?
70. The Main Situation of Foreign Trade Fraud
71. How to Handle Costs of Repacking Goods at Destination Port?
72. What If the Qualified Products Aren’t Enough to the Contract?
73. How to Handle the Return or Repair of Exported Goods?
74. What Should I Do with Insubstantial Complaints from Clients?
75. How to Handle Disputes in the Agent Export Contract?
76. What If Clients Ask Us to Replenish or Repair Products?
77. What if Clients Demand Compensation for Packing Damage?
78. Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
79. Who Should Bear Import Tariff and VAT for Free Replenishment?
80. What If the Goods Deformed the Container Before Shipment?
81. What If Customers Threaten to Punish Us for Quality Problems?
82. Why Do Customers Never Feed Back on Our Quality?
83. What If Customers Ask Compensation for Damaged Products?
84. What If the Forwarder Delay Delivery, Bringing Extra Costs?
85. What If Customers Have Placed Orders with Wrong Quotes?