My company wanted to export a batch of goods. The freight forwarder arranged containers to our company, and we were responsible for the interior loading. However, the forwarder told us that after the container arrived at the yard, they found that our goods might have slid in transit and deformed containers. They needed to repair the container right away, and the cost wouldn’t be high. But we must send someone to the scene to deal with the related problems. I had never experienced such a thing. How should we divide responsibility, determine the cost, and solve the problem asap, without affecting the delivery time?
The general practice book doesn’t cover the safety of the goods after leaving the factory and before the boarding. But during this time, the goods may also have risks and accidents. Exporters should make careful arrangements for the safety, packing, and preservation of the goods to avoid accidents.
The goods are build-in in your company. So your company should be responsible for the internal design of the container. You must adequately fix, bind, and protect the goods inside the container. If your built-in is not good enough to cause damage to the goods or the container, you should take responsibility. Forwarders, warehouses, shipping companies, insurance companies will not pay.
Now that the forwarder asks you to deal with the problem, you should send someone to the scene asap and confirm some things.
First, whether the car arranged by the freight forwarding has encountered traffic accidents on the way. If met, it may be the fault of the motorcade. But, if the goods slide and crush the container under normal transportation conditions, your internal packing is not well enough. Second, go to the site to see the extent of container damage. Confirm whether it can be repaired or not and the cost. If it can, do it now, so as not to miss the schedule. And you should cover the fee. Third, check the packing and the goods whether they are damaged. If it needs repair or special protection, do it right away. Fourth, after the container is repaired, it is necessary to take measures to strengthen and perfect the original container interior to avoid this happening again. Besides, after the container has been repaired, you need a new container number.
I also met those problems several times that the goods hadn’t been sent, and the packaging was out of order.
Once, the goods, without the internal packing, were scattered when they arrived at the forwarder’s warehouse to unload the goods. After I checked, I found that it was because the supplier’s tray was too thin. Personnel in the warehouse didn’t operate wild. So I arranged the factory to send some packing materials, borrowed the equipment in the warehouse and repackage.
There had been one more recently. We exported a batch of goods that were packed in the factory before shipment. Later, the customer fed back that the container floor was stained with oil, and we should pay several hundred dollars for it. I didn’t think it was possible. There were a total of 3 large packages, and also no anti-rust oil or other oil. How could container pollution occur?
Containers were closed from loading in the factory to before the customer factory. Nor would customers or container companies blackmail us. Then I carefully checked the picture before closing boxes and asked several staffs. It turned out that it was raining that day. When the forklift went in and out of the container, there were some grease and mud on the wheels. After finishing that, it was nearing dusk, and the man in charge of the fit-in was in a hurry to get off work. Therefore, the factory didn’t arrange people to clean the wheel marks of these forklifts. Oil stains and other stains remained on the container floor for more than 30 days and seeped into the floor.
This matter also gives us a lesson. Wherever it is, you must clean the container floor after the filling, avoiding causing unnecessary trouble.
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3. How Do Newcomers Choose the Right Firm?
4. How Do Novices Prepare for Interviews?
5. How to Choose the Right Foreign Trade Position?
6. Are Girls Suitable for Foreign Trade Sales?
7. Do Exports of Traditional Industries Have Development Space?
8. Is Foreign Trade Newcomer’s Income Generally Low?
9. How to Adapt to Foreign Trade Posts Asap?
10. How to Improve English Ability in the Short Term?
11. How Can Newcomers Better Communicate with the Leaders?
12. How to Get the Client’s Trust in the Short Term?
13. What Should I Do if I Have A Dispute with the Client?
14. How to Adjust Attitudes When Meeting Differences in Company?
15. How to Communicate with Foreign Customers?
16. What Should I Do if the Company is Filled with Intrigue?
17. What Reference Books Should Foreign Trade Newcomers Read?
18. How to Make Yourself Look More Professional?
19. How to Adjust Mentality When You Switch to Foreign Trade?
20. How Does the Salesclerk Calculate the Gross Profit?
21. How to Calculate the Export Tax Rebate?
22. How do Newcomers Develop Market Based on its Features?
23. How to Calculate the Export Cost Price?
24. How to Fill in the Vendor Registration Form?
25. What is the Format of A Letter of Authority?
26. How to Attract Potential Customers in the Exhibition?
27. The Main Features of Reverse Auction and the Skills to Attend It
28. The Experience of Attending A Reverse Auction
29. Why Don’t Place Orders for Good Price and Products?
30. What if Customers Require Not to Supply to Its Competitors?
31. Can You Really Buy Real Buyer Information?
32. How to Make A Standardized Quotation?
33. How to Prepare for Customers to Visit Our Factory?
34. How Should We Arrange for the Visit of Executive Clients?
35. How to Prepare for the Quality Inspection?
36. What Should Be Noted When Eating Food with Customers?
37. How to Work as A Good Banquet Translator?
38. How to Reasonably Arrange the Time When Customers Visit?
39. How to Prepare for Visiting Clients Abroad?
40. How to Make the Minutes of the Meeting?
41. What If Clients Propose to Sign Exclusive Sales Agreements?
42. Is the Cost of the Hotel Paid by Customers or Us When Visiting?
43. Can Subcontractor Warranty be Provided to End-users?
44. What If the Customer Suddenly Does Not Want the Goods?
45. Suppliers Lost Chances for Backing Up on the Highway
46. How to Maximize Profit through Reasonable Price Strategy
47. How Should Foreign Trade Companies Find their Position?
48. How Do Foreign Trade Companies Choose Export Suppliers?
49. How to Enhance the Control and Influence over Suppliers?
50. Is It Proper to Let Clients Ask Manufacturers to Solve Problems?
51. How to Agent Domestic Factories to Export Their Products?
52. Which Way to Pay the Agency Fee is better?
53. Why Do You Have to Know about Products, Suppliers, Clients?
54. The Process and Cost Calculation of Agent Import Business
55. How to Straighten Out Relationships in the Agency Contract?
56. How Do We Show That We Need An Agent in the Contract?
57. How to Do Good Jobs of Agency Import Agreement Service?
58. How to Determine A Reasonable Agency Fee?
59. Is the Agency Business with Low Agency Fees Worth Doing?
60. Why Do Manufacturers with Foreign Trade Rights Want Agents?
61. How to Use Foreign Trade Company to Open Overseas Market?
62. What are the Difficulties in Collecting Money by Letter of Credit?
63. If Supply Cycle is Long, How to Control the Risk of Quotation?
64. What if Tax Rebate Policy Cause Prices Lower Than Costs?
65. Tips for Paying Commissions to Foreign Middlemen or Agents
66. Why Use Written Documents for Business Contacts?
67. How to Control the Risk of Export Quotes?
68. How to Trade in the Middle East While Controlling Risks?
69. How to Offer the CIF Price to Products with Long Supply Cycle?
70. The Main Situation of Foreign Trade Fraud
71. How to Handle Costs of Repacking Goods at Destination Port?
72. What If the Qualified Products Aren’t Enough to the Contract?
73. How to Handle the Return or Repair of Exported Goods?
74. What Should I Do with Insubstantial Complaints from Clients?
75. How to Handle Disputes in the Agent Export Contract?
76. What If Clients Ask Us to Replenish or Repair Products?
77. What if Clients Demand Compensation for Packing Damage?
78. Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
79. Who Should Bear Import Tariff and VAT for Free Replenishment?
80. What If the Goods Deformed the Container Before Shipment?
81. What If Customers Threaten to Punish Us for Quality Problems?
82. Why Do Customers Never Feed Back on Our Quality?
83. What If Customers Ask Compensation for Damaged Products?
84. What If the Forwarder Delay Delivery, Bringing Extra Costs?
85. What If Customers Have Placed Orders with Wrong Quotes?