I’ve been in a foreign trade company for a couple of weeks. One client is arrogant and rude from the first contact with me. Yesterday, when confirming one thing, he accused me of having a problem with my personality on the phone. I was angry and had a dispute with him. Then he complained to my boss. The boss scolded me without asking any reason and required me to apologize. I explained the situation at the time but the boss insisted that I was wrong. The client also offered not to contact me again and asked for the regular merchandiser who had worked with him.
According to the boss, the client is very responsible and reasonable, and he is for the sake of work. Then I am worthless? I am still on probation. Now that I meet the problem, should I resign? Please give me an advice.
Putting aside the attitude of the client, do you think that he is targeting you personally, or he is anxious because things are not going well? Sometimes you don’t have to think too much. The other party is hoping that things will go smoothly, and you too. On this point, you two can reach an agreement.
When I was young, I also argued with clients, but later I gradually became peaceful. Actually, when the client is angry, you should tell him calmly that you will try your best to solve the problem. I understand that you feel aggrieved. But instead of focusing on arguing, you’d better focus on your work. It will be more helpful for you to sort things out asap and arrange them in a timely and efficient manner.
You need to develop a habit of trying to focus on the problem you are dealing with, rather than the barriers to communication. In this way, you will be much more efficient. It doesn’t matter if you’re aggrieved, and don’t be overly sensitive. Even if the other party is unreasonable, you don’t need to square accounts in every detail. Otherwise, if you always think that you are aggrieved, you just don’t release yourself.
A few days ago I also had a dispute with my boss. Objectively speaking, I was not calm that day. However, as soon as I said forceful words, I realized that I had the wrong attitude and decided to apologize right away. Thus, I immediately took the initiative to communicate with him, saying that my words and deeds were improper. However, I have no prejudice against him. Just in a certain matter, my point of view is different from that of him. In this way, we soon reconcile, and we will not be entangled in some unpleasant things that have happened.
Therefore, there is no need to worry about the matter. Also, there is no need to resign for this matter. You should take the initiative to communicate with the boss, and tell him that you are a newcomer that you have many things to learn and improve. In many places, you also need more reminders and help from him. Moreover, if possible, I think you should apologize to your client to see if you can continue to work with him. When communicating with others later, you should be patient and try not to argue. After a while, you will be familiar with your business and feel more free and relaxed.
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1. Is There Any Room for Newcomers in Foreign Trade?
2. What Kind of Employees Do Foreign Trade Enterprises Prefer?
3. How Do Newcomers Choose the Right Firm?
4. How Do Novices Prepare for Interviews?
5. How to Choose the Right Foreign Trade Position?
6. Are Girls Suitable for Foreign Trade Sales?
7. Do Exports of Traditional Industries Have Development Space?
8. Is Foreign Trade Newcomer’s Income Generally Low?
9. How to Adapt to Foreign Trade Posts Asap?
10. How to Improve English Ability in the Short Term?
11. How Can Newcomers Better Communicate with the Leaders?
12. How to Get the Client’s Trust in the Short Term?
13. What Should I Do if I Have A Dispute with the Client?
14. How to Adjust Attitudes When Meeting Differences in Company?
15. How to Communicate with Foreign Customers?
16. What Should I Do if the Company is Filled with Intrigue?
17. What Reference Books Should Foreign Trade Newcomers Read?
18. How to Make Yourself Look More Professional?
19. How to Adjust Mentality When You Switch to Foreign Trade?
20. How Does the Salesclerk Calculate the Gross Profit?
21. How to Calculate the Export Tax Rebate?
22. How do Newcomers Develop Market Based on its Features?
23. How to Calculate the Export Cost Price?
24. How to Fill in the Vendor Registration Form?
25. What is the Format of A Letter of Authority?
26. How to Attract Potential Customers in the Exhibition?
27. The Main Features of Reverse Auction and the Skills to Attend It
28. The Experience of Attending A Reverse Auction
29. Why Don’t Place Orders for Good Price and Products?
30. What if Customers Require Not to Supply to Its Competitors?
31. Can You Really Buy Real Buyer Information?
32. How to Make A Standardized Quotation?
33. How to Prepare for Customers to Visit Our Factory?
34. How Should We Arrange for the Visit of Executive Clients?
35. How to Prepare for the Quality Inspection?
36. What Should Be Noted When Eating Food with Customers?
37. How to Work as A Good Banquet Translator?
38. How to Reasonably Arrange the Time When Customers Visit?
39. How to Prepare for Visiting Clients Abroad?
40. How to Make the Minutes of the Meeting?
41. What If Clients Propose to Sign Exclusive Sales Agreements?
42. Is the Cost of the Hotel Paid by Customers or Us When Visiting?
43. Can Subcontractor Warranty be Provided to End-users?
44. What If the Customer Suddenly Does Not Want the Goods?
45. Suppliers Lost Chances for Backing Up on the Highway
46. How to Maximize Profit through Reasonable Price Strategy
47. How Should Foreign Trade Companies Find their Position?
48. How Do Foreign Trade Companies Choose Export Suppliers?
49. How to Enhance the Control and Influence over Suppliers?
50. Is It Proper to Let Clients Ask Manufacturers to Solve Problems?
51. How to Agent Domestic Factories to Export Their Products?
52. Which Way to Pay the Agency Fee is better?
53. Why Do You Have to Know about Products, Suppliers, Clients?
54. The Process and Cost Calculation of Agent Import Business
55. How to Straighten Out Relationships in the Agency Contract?
56. How Do We Show That We Need An Agent in the Contract?
57. How to Do Good Jobs of Agency Import Agreement Service?
58. How to Determine A Reasonable Agency Fee?
59. Is the Agency Business with Low Agency Fees Worth Doing?
60. Why Do Manufacturers with Foreign Trade Rights Want Agents?
61. How to Use Foreign Trade Company to Open Overseas Market?
62. What are the Difficulties in Collecting Money by Letter of Credit?
63. If Supply Cycle is Long, How to Control the Risk of Quotation?
64. What if Tax Rebate Policy Cause Prices Lower Than Costs?
65. Tips for Paying Commissions to Foreign Middlemen or Agents
66. Why Use Written Documents for Business Contacts?
67. How to Control the Risk of Export Quotes?
68. How to Trade in the Middle East While Controlling Risks?
69. How to Offer the CIF Price to Products with Long Supply Cycle?
70. The Main Situation of Foreign Trade Fraud
71. How to Handle Costs of Repacking Goods at Destination Port?
72. What If the Qualified Products Aren’t Enough to the Contract?
73. How to Handle the Return or Repair of Exported Goods?
74. What Should I Do with Insubstantial Complaints from Clients?
75. How to Handle Disputes in the Agent Export Contract?
76. What If Clients Ask Us to Replenish or Repair Products?
77. What if Clients Demand Compensation for Packing Damage?
78. Parts of Previous Goods Rusted, Clients Ask to Replenish Freely
79. Who Should Bear Import Tariff and VAT for Free Replenishment?
80. What If the Goods Deformed the Container Before Shipment?
81. What If Customers Threaten to Punish Us for Quality Problems?
82. Why Do Customers Never Feed Back on Our Quality?
83. What If Customers Ask Compensation for Damaged Products?
84. What If the Forwarder Delay Delivery, Bringing Extra Costs?
85. What If Customers Have Placed Orders with Wrong Quotes?